7. Good two-way communication and governance

7. Good two-way communication and governance

Our aim is always to make implementation easier by improving the effectiveness of projects to avoid the common points of project failure. We have a structured methodology for improving delivery which is summarised below . This puts in place tools that reduce effort & ‘uplift’ quality from the lowest level to a level where delivery is viable. Recommendations:

• Report according to deliverables from a progress tracker
• Base the plan on a list of deliverables
• Identify individual ownership of deliverables
• If the project is complex, put all the deliverables into an MS Project plan and manage the dependencies.
• In meetings focus on making decisions.
• Be bold and realistic about how much progress is being made on deliverables
• Identify the blockages and focus how to unblock
• Avoid too many PowerPoint diagrams

Keys to success:

1. Realistic two-way communication – openness / do not hiding things
2. Knowing who is responsible for what
3. Create a safe environment for resolving issues – punitive culture causes problems to be buried
4. Dependencies need to be managed
5. Hidden issues amplify when hidden or left unresolved

Good two-way communication and effective governance will allow the implementation to work in the wider business – this is discussed in the next section.

Click on the topics below:

Insuretech projects – top ten secrets of success – HOME

1. Get the requirements clear
2. Complexity is a reality, manage it well
3. Realistic & collaborative planning
4. Get everyone comfortable with realistic timelines
5. Don’t expect many people to have deep understanding
6. Good project management saves time and money
7. Good two-way communication and governance
8. Understanding your impact on the client
9. Don’t shortcut testing
10. MVP vs Quality

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