Target Operating Model (TOM) development

Innovation has delivered substantial TOM projects at several insurers including entire AIA Group for its financial close and at Manulife for its change in approach to actuarial modelling.
In our experience of TOM projects at insurers, there are three major challenges. They are getting stakeholders to:
  1. Agree a single TOM
  2. Agree to a new way of working
  3. Focus on ‘how’ to make the TOM work, rather than specifics.

Below is an outline of our method